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Legal / Trust & Safety

🛡️ Legal / Trust & Safety – FAQs

❓ Is it legal to use the apps on someone else’s device?

Only if you have:

  • Legal ownership of the device, or

  • Clear consent from the user of the device

You must comply with local laws regarding monitoring, consent, and data privacy.

⚠️ Unauthorized use may be illegal in your country.

❓ Does the Agent app comply with data protection laws (like GDPR)?

Yes, the Agent app follows key privacy principles:

  • Data minimization: only collects relevant technical data

  • User control: users can request data removal at any time

  • Transparency: clear terms of use and privacy policy

❓ Can I monitor a device without informing the user?

No. The Agent app is not a stealth surveillance tool. Using it without consent may violate:

  • Privacy laws

  • Anti-stalking or anti-spyware regulations

  • App store policies

❓ What happens if someone uses the Agent inappropriately?

We reserve the right to:

  • Suspend or terminate accounts

  • Report abuse to the relevant authorities

  • Cooperate with legal investigations, where required

❓ Who has access to the collected data?

Only:

  • Authorized account owners of the cPanel

  • Our server-side system is strictly limited to processing and storage We never sell or share user data with third parties.

❓ How can I delete all collected data?

You can:

  • Use the cPanel to delete data linked to any device

  • Alternatively, you can send a request to the support contact at the Contact session.

We follow a strict data erasure policy and will comply within 72 hours.

❓ Does the Agent app work with law enforcement?

Yes. We cooperate with law enforcement only upon official request, in compliance with legal due process.

❓ Why are apps like Agent app sometimes labeled as “spyware”?

Apps like Agent app are sometimes misunderstood or flagged as “spyware” because of the type of data they access — such as GPS location, SMS, call history, contacts, and microphone — which are also common targets of malicious software.

However, there is a clear distinction between spyware and consent-based monitoring apps like the Agent app:

🔍 What makes the Agent app not spyware?

✅ User consent

  • The Agent app is designed to be used on devices you own or have legal rights to monitor.

  • The installation process requires whole device access and manual consent.

✅ Transparency and documentation

  • Clear terms of use, privacy policy, and visible installation.

  • The admin panel, guide pages, and FAQs provide clear explanations of the purpose of every feature.

✅ No stealth / no root / no exploits

  • The app does not hide itself, does not require root, and does not bypass system security.

  • It runs within Android’s permission framework.

✅ Not collecting sensitive personal content

  • The Agent app does not access social media accounts, banking data, or encrypted messaging.

  • It only collects system-accessible metadata with user-granted permissions.

🚫 What is spyware?

Spyware is typically defined as:

  • Installed without user knowledge

  • Operates completely hidden

  • Uses root exploits or privilege escalation

  • Sells or transfers data without consent

The Agent app does none of these.

⚠️ Why do antivirus tools still flag it?

Security tools (like Play Protect or antivirus apps) may flag any app that:

  • Accesses sensitive data

  • Runs persistently in the background

  • Communicates with remote servers

This is based on behavior, not actual malicious intent. Legitimate parental control, employee monitoring, or device management apps may trigger similar warnings.

✅ Summary:

The Agent app is not spyware. It is a legitimate monitoring tool designed for transparent use on your own devices or with consent, in compliance with local laws.