Post-Installation
1. Pairing & Account
Q: How do I know if the device is successfully paired? A: The device will appear under your account in the Admin Panel.
Q: What should I do if pairing fails? A: Restart the app, check your internet, and try scanning the QR or code again.
Q: Can I re-pair the same device without uninstalling? A: Yes, you can reset pairing in the app and scan a new code.
Q: How do I remove a paired device from my account? A: Use the “Remove Device” option in the Admin Panel.
2. Permissions & Settings
Q: The app asks for extra permissions after installation. Why? A: Some features need additional permissions that are requested later.
Q: What happens if I disable a permission later? A: The related feature will stop working until the permission is re-enabled.
Q: How can I check if all required permissions are enabled? A: Open the Permissions Checklist in the app settings.
Q: Why do I see a system warning about battery optimization? A: You must disable battery optimization so the app can run continuously.
3. Data Collection & Sync
Q: How soon will data appear in my Admin Panel? A: Data usually syncs within a few minutes, depending on network speed.
Q: Why don’t I see any new data after pairing? A: Check permissions, internet connection, and ensure background services are running.
Q: Does the app upload data only on Wi-Fi or also on mobile data? A: By default, it uses both Wi-Fi and mobile data unless restricted in settings.
Q: Can I control which types of data are collected? A: Yes, data types can be enabled or disabled from the Admin Panel.
Q: What happens if the internet connection is lost? A: Data is stored locally and will sync automatically once the connection is restored.
4. Performance & Visibility
Q: Will the app show notifications or alerts on the device? A: No, the app runs silently in the background.
Q: How do I check if the app is still running in the background? A: Open the Diagnostics section in the app to verify service status.
Q: Will the app slow down the device? A: No, it is optimized to use minimal resources.
Q: What should I do if the app stops collecting data? A: Restart the device, check permissions, and ensure the app is not force-closed.
5. Maintenance & Removal
Q: How can I update the app to the latest version? A: Download and install the latest version from your Admin Panel.
Q: What happens if the user uninstalls the app? A: The device will stop reporting, and you will see it marked as inactive.
Q: Can the device be uninstalled or blocked remotely? A: Yes, you can send a remote uninstall or block command from the Admin Panel.
Q: How do I reset the app to default settings? A: Uninstall and reinstall the app, then pair it again.
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