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☢️How to determine if the Agent app is still functional?

FAQ: How to Determine if the Agent App Is Still Functional?

You can verify the status of the Agent app through the cPanel web dashboard:

  1. Log in to your cPanel site.

  2. Go to Device Settings for the device you want to check.

  3. Click on the “Check Connection” option.

  4. If the device shows as connected, it means the Agent app is still active and functioning properly.

If the device is not connected, try the following steps:

  • Refresh the page and run “Check Connection” again.

  • Make sure the device has an active internet connection (Wi-Fi or mobile data).

  • Confirm that the device is powered on and not in airplane mode.

  • If the problem persists, consider restarting the device.

  • In some cases, you may need to reinstall the Agent app to restore functionality.