Overview
1. General Purpose
Q: What is the Agent app used for? A: The Agent app collects device data and reports it to your account for monitoring.
Q: Why does the Agent app not have a login screen? A: The app pairs directly with your account using a code or QR, so no personal login is required.
Q: How is it different from the Admin app? A: The Admin app is for managing and viewing data, while the Agent app silently collects it.
Q: Do I need to keep the Agent app open for it to work? A: No, once installed and paired, it runs in the background automatically.
2. Installation & Pairing
Q: How do I pair a device with my account? A: Use the QR code or pairing code provided in your Admin Panel.
Q: Do I need an internet connection during installation? A: Yes, pairing requires internet access to connect the device.
Q: Can I pair multiple devices? A: Yes, each device must be paired individually with your account.
Q: What happens if I reinstall the Agent app? A: A reinstall is treated as a new device and must be paired again.
Q: Do I need to log in with my personal account? A: No, pairing is device-based, not account-based.
3. Permissions & Requirements
Q: Why does the Agent app request so many permissions? A: Permissions are required to collect the data types you selected.
Q: Which permissions are mandatory? A: Location, Accessibility, and Notification access are usually required.
Q: What happens if I deny some permissions? A: Features depending on those permissions will not work.
Q: Will the app still run if I close it? A: Yes, the app runs as a background service.
Q: Does the app drain the battery significantly? A: No, it is optimized to use minimal battery.
4. Privacy & Security
Q: Does the Agent app store any personal login information? A: No, it only stores the device pairing ID and secure tokens.
Q: How is my data protected? A: Data is encrypted in transit and stored securely on the server.
Q: Can other people see the app running? A: The app runs silently in the background and does not show notifications.
Q: What happens if the device is lost or stolen? A: You can remotely remove or disable the device from your Admin Panel.
5. Compatibility & Restrictions
Q: Which Android versions are supported? A: The app supports most Android devices version 7.0 and above.
Q: Why is the app not on the Google Play Store? A: The app requires advanced permissions that are not allowed on the Play Store.
Q: Can the app be installed on iOS? A: No, the current version supports Android only.
Q: Will antivirus or Google Play Protect block this app? A: Some devices may warn you; you can bypass and continue installation.
Q: What should I do if my device refuses to install the app? A: Check your security settings and allow installation from unknown sources.
6. Pre-use Concerns
Q: Do I need to configure anything after installation? A: No, pairing completes the setup automatically.
Q: How can I confirm the device is paired? A: The device will appear under your account in the Admin Panel.
Q: What kind of data will be collected? A: Data types depend on your package (e.g., location, calls, SMS, photos).
Q: Can I uninstall the app anytime? A: Yes, you can uninstall it from the device settings.
Q: Will the app affect normal phone usage? A: No, the app works in the background without interrupting daily use.