Overview

Points & Wallet FAQs (Overview)

1) What are Points?

Points are virtual credits you earn or receive in your account. They can be redeemed for packages or features.

2) How can I earn Points?

You can earn Points by daily login, referrals, promotions, or other in-app activities.

3) Where can I see my Points balance?

Go to Account > Wallet in the cPanel or Admin app to view your current balance.

4) How can I use Points?

Points can be redeemed in Account > Subscription to purchase or extend packages.

5) Do Points expire?

Yes. Points may have an expiration date depending on the promotion or reward type.

6) Can I transfer Points to another account?

No. Points are tied to your account and cannot be transferred.

7) Can I combine Points with real payments?

Yes. You can use Points to partially cover the cost of a package, and pay the remaining amount with a card or other method.

8) How many Points are required for a package?

The amount depends on the package type (e.g., Standard vs. Pro). Conversion details are shown in the Wallet section.

9) Can I request a refund for Points?

No. Points have no cash value and are not refundable.

10) What happens if I uninstall the app?

Your Points remain in your account wallet and are not affected by uninstalling the app.